Quality Assurance Officer (Letter Team)



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Title Quality Assurance Officer (Letter Team)

Categories Insurance

Details

Duties:

 

Written Enquiry

  • Handle written enquiries and customer explanation correspondences related to service incidents / complaints referred by other Service teams / departments and as assigned by superiors:
  • Execute operation procedures in compliance with the documented procedures, service benchmarks, regulatory requirements, Company’s policies and practices
  • Provide prompt services and accurate policy information with professional advice
  • Handle customers’ special requests in relation to policy matters with reference to applicable guidelines
  • Handle customer complaints tactfully and resolve complaints by empowerment / carry out service recovery actions if appropriate

 

Quality Assurance

  • Provide quality services to customers with continuous improvement
  • Collect customer feedback for continuous improvement
  • Report regularly to superiors of any operation problems encountered and suggest action items
  • Participate in projects or assignments relating to service enhancement.

 

Other Responsibilities

  • Perform other responsibilities and duties periodically assigned by superior(s) in order to meet operational and / or other requirements.

 

Minimum Job Requirements:

  • University / College graduate with 1-2 years working experience
  • Passed in IIQE papers I, II, III & V
  • Knowledge of life insurance

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