Duties & Responsibilities:

• Provide first line application support to user of HR Management System within the agreed service levels
• Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem resolution services
• Perform the system implementation, deployment and production release processes
• Document call logs according to standard operating procedure where necessary
• Deliver quality customer service including follow up and handle inquiries or complaints where necessary

Requirements:

• Higher diploma or above holder in any related disciplines;
• Working experience in customer service is preferable;
• Hands-on experience in HR Management System will be advantageous;
• Business knowledge in MPF and Labor Law is an advantage but not a must;
• Good sense of responsibility with good analytical skill, self-motivated and good problem solving skills;
• Responsible and customer-oriented;
• Immediate availability is preferred

Interested parties please submit your full resume with current and expected salary and date available to IvyChan@BauerKaiser.com